This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your
information when You use the Klova Fall Alert application and tells You about Your privacy
rights and how the law protects You.
Summary for Caregivers & Administrators: Klova Fall Alert
processes device registration tokens and caregiver display names solely for routing high-priority
emergency fall alarms from monitored resident suites to duty staff devices. We do not sell personal data
or track location outside of emergency room identification.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in
plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account or configured device registration created for You to
access our Service.
Application refers to Klova Fall Alert (package identifier
com.klovasphere.fallalert), the software program provided by the Company.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement)
refers to Eclipse Nursecall Systems LTD., The Mount, Mount Gawne Rd. Port St Mary, Isle
of Man.
Country refers to: Isle of Man.
Device means any Android mobile device or tablet that can access the Service.
Personal Data is any information that relates to an identified or identifiable
individual.
Service refers to the Application and its connected Klova Sphere Fall Sensor Portal
backend API.
Service Provider means any natural or legal person who processes the data on behalf of
the Company (such as Google Firebase Cloud Messaging for push notification dispatch).
Usage Data refers to data collected automatically, generated by the use of the Service
or from the Service infrastructure itself.
You means the individual accessing or using the Service, or the healthcare facility or
legal entity on behalf of which such individual is accessing or using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
1. Firebase Push Notification Token & Device Information
When using Our Application, We automatically collect and process device technical specifications to deliver
real-time emergency push notifications:
Firebase Cloud Messaging (FCM) Token: A unique device registration token generated by
Google Firebase Services to send high-priority fall alarm alerts to Your mobile phone.
Hardware Model & OS Info: Device manufacturer, model name (e.g. Samsung Galaxy A32),
Android release version, and API level to ensure hardware alarm compatibility.
Network Status: IP address and connection timestamps used to verify portal
connectivity.
2. Caregiver Information
You may optionally provide a display identifier within the application settings:
Caregiver Display Name: An optional name or title (e.g. "Nurse Sarah / Duty Warden")
used to attribute fall alert acknowledgments in portal audit trails.
Use of Your Personal Data
The Company uses Personal Data for the following essential operational purposes:
To Provide Emergency Fall Monitoring: Delivering instant, high-importance push
notifications, triggering audible alarms, and presenting full-screen lock-screen alert popups when a
fall sensor detects resident distress.
To Maintain Operational Audit Logs: Recording when a caregiver acknowledges an active
fall alert to ensure duty care coverage.
To Manage Device Registration: Registering and updating active FCM tokens on the
connected Klova Sphere Fall Sensor Portal server.
To Maintain App Reliability & Security: Preventing missing alerts by checking battery
optimization settings and background service availability.
Sharing & Disclosure of Data
We do NOT sell, rent, or trade Your personal data to third parties. We share data only in the following
necessary technical contexts:
With Service Providers: We use Google Firebase Cloud Messaging (FCM)
to transmit encrypted push notification payloads to your Android device.
With Your Care Facility Server: Data is transmitted over encrypted HTTPS to your
designated Klova Sphere Fall Sensor Portal server.
Legal Compliance: We may disclose data if required to do so by law or in response to
valid legal requests by public authorities.
Data Security & Encryption
The security of Your data is of paramount importance. All communication between the Application, Google
Firebase, and the Klova Sphere Fall Sensor Portal server is transmitted via secure HTTPS / TLS 1.3
encryption. Alarm notification payloads are handled securely and kept minimal.
Data Retention & Deletion Rights
We retain device tokens and caregiver logs only for as long as necessary to maintain active emergency alert
coverage and required healthcare compliance records.
Requesting Data Deletion
You have the right to request deletion of Your device registration data at any time:
In-App Unregistration: Clearing settings or uninstalling the Application automatically
invalidates your FCM registration token on Google servers.
Portal Administrator Request: Portal administrators can clear active registered device
tokens directly from the portal admin dashboard.
Direct Contact: You may contact Us at support@ens.im to request manual deletion of any associated device
logs.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable
information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your
child has provided Us with Personal Data, please contact Us. If We become aware that We have collected
Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to
remove that information from Our servers.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the updated
Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, You can contact us:
Company: Eclipse Nursecall Systems LTD.
Address: The Mount, Mount Gawne Rd. Port St Mary, Isle of Man